Returns and Exchange
Thank you for shopping at aumbray.co.in.
All Aumbray products are handcrafted by expert karigars and undergo rigorous quality checks before being dispatched. As each product is unique ~ it may vary slightly from the pictures.
Returns and Exchanges will only be accepted if:
- Order was damaged in transit.
- Order was Incorrect.
We do not offer refunds however, you can view our Returns and Exchange policy below. If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
You can e-mail us at support@aumbray.co.in if you have any queries on our return or exchange policy.
The following terms are applicable for any products that you’ve purchased from us. We are committed to ensuring your satisfaction with any merchandise you have ordered from us.
Merchandise Bought on Full Price
At Aumbray, we offer a 3-DAY EXCHANGE policy after receiving the product, for all designs bought on full price (subject to approval). In case of a manufacturing defect we will exchange the product once sufficient proof is submitted. If the desired product is not available with us, you could order another product of the same or higher value. The differential amount can be paid through our website.
We do not provide reverse pick-up services.
Steps for exchange for merchandise bought on full-price:
1. For exchange please drop us an email to Ombrejewels17@gmail.com with your original order number along with details of exchange.
2. Once approved, please courier the merchandise back to us (at your cost) on the address provided by us (please do keep the original invoice inside the box along with a note with details of the exchange desired)
3. Our team will give you a call once we receive the courier and confirm the product change.
4. The exchanged piece will be couriered back to your address with no additional courier charges.
Merchandise bought on Discount:
Products purchased under any promotional offer or sale cannot be exchanged or returned.
Modification of Terms and conditions of Returns & Exchange policy :
https://aumbray.co.in/ may at any time modify the User Agreement without any prior notification.
No exchange or return requests shall be accepted on customised and fine silver made to order products.
We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
224, Centre Road, Behind Meerut Public School, Meerut
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: +91-9999766908
Please get in touch with the above mentioned number on WhatsApp only